Dr. Mudspringer Return Policy

Return Requests must be made within 20 days of invoice date, in original, un-installed, un-opened manufacturer’s skin-pack packaging and in brand new condition just as you received it to be eligible for return. All returns must have a return authorization number (RMA). You may obtain an RMA by calling our toll free number (1-888-785-2191) and speaking with one of our sales associates or by e-mail (sales@drmudspringer.com). Items not meeting these requirements cannot be sold as new again and will be shipped back at customer’s expense by our returns department. No refunds will be given on closeout or clearance items. Absolutely no returns or refunds will be accepted on electrical parts.

 

Shipping costs are the responsibility of the customer, we do not refund shipping. Refunds are issued back to your credit card after inspecting your items, and determining their condition meets the above requirements.

 

Manufacturer Restriction

Some manufacturer’s have a policy of dealing only with the end user (you) and not through the retailer (us) if there is a potential warranty and/or exchange issue. Please call or e-mail for us for instructions in this case and we will help you in every way we can.

 

No refunds will be given on closeout or clearance items. Absolutely no returns or refunds will be accepted on electrical parts.

 

Privacy Policy

At Dr. Mudspringer.com we recognize the importance of protecting the privacy of you as a user of this Website. Dr. Mudspirnger.com is using Authorize.net as a payment engine for credit card transactions. We neither process credit cards directly nor retain credit card information on our servers. Since we do not process your credit card information directly, we are not liable for any credit card fraud related to purchases on Dr. Mudspringer.com. This Website does not collect Personal Information about you except for information that you voluntarily provide. Personal Information is kept confidentially for Dr. Mudspringer business use only to assist you in your current and future purchases or in analyzing sales trends. Address information from online orders are used to fulfill your orders and might be forwarded to our vendors for shipping purposes. We also use your contact information to get in touch with you if necessary.

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