Return Requests must be
made within 20 days of invoice date, in original, un-installed,
un-opened manufacturer’s skin-pack packaging and in brand new condition just
as you received it to be eligible for return. All returns must have a return
authorization number (RMA). You may obtain an RMA by calling our toll free
number (1-888-785-2191) and speaking with one of our sales associates or by
e-mail (sales@drmudspringer.com). Items not meeting these requirements
cannot be sold as new again and will be shipped back at customer’s expense
by our returns department. No refunds will be given on closeout or clearance
items. Absolutely no returns or refunds will be accepted on electrical parts.
Shipping costs are the
responsibility of the customer, we do not refund shipping. Refunds are issued
back to your credit card after inspecting your items,
and determining their condition meets the above requirements.
Manufacturer
Restriction
Some
manufacturer’s have a policy of dealing only with the end user (you) and not
through the retailer (us) if there is a potential warranty and/or exchange issue.
Please call or e-mail for us for instructions in this case and we will help you
in every way we can.
No
refunds will be given on closeout or clearance items.
Absolutely no
returns or refunds will be accepted on electrical parts.
Privacy
Policy
At Dr.
Mudspringer.com we recognize the importance of protecting the privacy of you as
a user of this Website. Dr. Mudspirnger.com is using Authorize.net as a payment
engine for credit card transactions. We neither process credit cards directly
nor retain credit card information on our servers. Since we do not process your
credit card information directly, we are not liable for any credit card fraud
related to purchases on Dr. Mudspringer.com.
This Website does not collect
Personal Information about you except for information that you voluntarily
provide. Personal Information is kept confidentially for Dr. Mudspringer
business use only to assist you in your current and future purchases or in
analyzing sales trends. Address information from online orders are used to
fulfill your orders and might be forwarded to our vendors for shipping purposes.
We also use your contact information to get in touch with you if necessary.
Use of Cookies:
We use cookies to enhance your experience on the site, for example we use a
cookie to store your user id when you login as a member and to keep your
shopping cart information.
You can reject cookies and still use the site but won't be able to use certain
features that require a login or use the shopping cart.